September21st

Farewell Blastwave, Hello OpenCSW

Simon@Net5 Uncategorized Read on

Hello

Blastwave, the community software package system for Solaris systems, has been dead for some time now. We’ve continued to use it, since we haven’t really had any need to change. But we’ve had some requests lately for stuff that doesn’t exist in Blastwave, or versions which haven’t made it into Blastwave.

Lucky for us, there’s a neat alternative — OpenCSW. As of today, our Solaris Zone Hosting now runs OpenCSW instead of Blastwave. You shouldn’t notice any differences between the two. We still provide a base level of packages, which you are then free to add to as you need.

As always, if you have any questions about OpenCSW, or any aspect of our Zone hosting, please don’t hesitate to ask!

— Simon

March9th

Pretend Friends

Simon@Net5 Uncategorized Read on

Unfriendly turtle

I was playing about on one of our competitor’s websites the other day — just some harmless research to see what the other guys are up to these days.

I was pleasantly surprised when I noticed that, a short while after not paying for their service, an email appeared in my gmail account wondering what had happened to my credit card details, and why they didn’t make it into their billing system.

It was actually a really nice email (despite an obtrusively-placed P.S.). It wished that I was feeling well, which was a nice touch, particularly after I’d just recovered from a nasty bout of tonsillitis that had me bed-bound for the best part of a week. And the language had all the trimmings of one that actually came from a real person. It even asked whether the sender could be of any assistance in helping me sign up*.

But it fell down when, at the end, it gave me an email address that was clearly a SalesForce-monitored address, and there was no name attached to the email. It was then followed by a link offerring to allow me to unsubscribe from their mailing list, which I’d apparently been unwittingly added to.

While I’m all for companies using auto-responders to keep in touch with their customers (or even their not-so-customers), it just felt a little bit rude that the email didn’t even attempt to pretend to be from a real person. And it made me want to have nothing to do with that company ever again.

At Net5, we like to think we’re better than this. All our emails are answered personally by somebody who can do what you need done, and signed off by them. We don’t have “tiers” of support, or people who can’t modify your billing details, or give you the run-around with tickets filed in the wrong place. Even our “generic” contact email address feeds directly into a real person’s inbox, so you get a response back from a real person.

Just one of the little ways in which we hope to make your life just a little bit easier.

February22nd

Scheduled Maintenance

Simon@Net5 Uncategorized Read on

We’ve just received word from our datacentre that a string of network upgrades have been planned for 5 March 2011, between midnight and 6am (Queensland time — GMT+10 without daylight savings).

They’re replacing much of the networking systems that our servers use, but the downtime is estimated to be minimal, with just 3 periods of less than 5 minutes of downtime. There won’t be any power disruptions to our systems at this time, so service should operate as normal during these periods.

If you have any questions, please don’t hesitate to ask!

January11th

Brisbane Floods

Simon@Net5 Uncategorized Read on

Hi all,

I know we’ve been a little slack with the blog of late, but I thought this would be a good opportunity to let all our customers know that our datacentre is not threatened by the recent South-East Queensland Floods. Services should remain as normal throughout the floods, as long as our other upstream providers remain alive as well. Our homes remain above the flood levels as well, and all of the Net5 family are dry and safe.

Our thoughts also go out to those who have lost their homes and loved ones at this time.

If you’d like to contribute to the flood relief effort, donations can be made through the Queensland Premier’s Flood Relief Fund.

– Simon

Update — 12/01/2011 7:25pm AEST:
As the flood waters rise higher, we are informed by our connectivity providers that we will most likely retain network connectivity during this period. There was some concerns that the Pipe Networks facility may close, but the latest information suggests that this is no longer likely.

Parts of the CBD and inner city regions have been disconnected from the power grid as a safety measure. At this stage, both our datacentre and connectivity providers remain unaffected by these outages. Our datacentre has approximately 24 hours of backup diesel power in case of loss of power.

We continue to monitor the situation closely, and again, wish that everybody remains safe and well during this time.

February27th

Just Smashing

Simon@Net5 web design Read on

I’ve always been interested in design in all its forms — web, print, architecture and more. And while I know my way around photoshop, my tallent with all things pretty is mediocre at best. But that doesn’t stop me spending far too much time looking all things pretty.

I’ve spent the last few days reading Smashing Magazine, a blog dedicated to online design. I’ve read through the first 70 pages worth of articles, and I think it’s time to close that browser tab, otherwise I’ll get nothing done today at all. Though the only way I’m going to be able to do that is if I buy their book, which looks amazing too.

Smashing Book

What’s your favorite web design resource?

November19th

The New Net5 is Live!

Simon@Net5 Net5 Read on

I know this blog has been getting a little stale lately, but we finally have some good news to announce.

We’ve finally taken the wraps off the brand new Net5 site! It’s a little bit more fancy than our previous incarnations, but we feel it better reflects our target market, and we’re really excited to have launched it tonight.

Watch this space for some special deals in the coming days!

As always, if you have any questions or feedback about our site, we’d love to hear from you! Send us an email, or a ticket through our account centre.

Simon & Richard

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